Virgin Mobile
A series of interactive products for the mobile network has been created to meet the evolving requirements of customers. During a 3-day workshop with the client we have discussed assumptions that allowed me to better understand the brand's strategy.
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Strategy
Designing services based on the shopping cycle requires a user-oriented approach in a special way. Together with Virgin Mobile Poland, we have attempted to implement a comprehensive ecosystem of digital tools that ensure the pleasure of use.
Multi-channel communication lies at the heart of a consistent user experience. Thinking about the whole, we managed to take care of the details.
Customer Journey
I’ve participated in designing three out of five highlighted touchpoints for Verigin Mobile service: social media campaign, webpage and mobile app.
Advanced UX research methods allowed to deliver functional and beautiful service.
Mobile app
A comprehensive mobile app dedicated to subscribers is a management center, giving access to all necessary features that are designed in user-friendly way.
